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At Furniture Bargain Store, we want you to be completely satisfied with your home decor purchases. Our hassle-free returns policy reflects our commitment to providing you with a stress-free shopping experience for all your home furnishing needs.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your new home decor items perfectly match your style and space requirements.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In original condition and packaging
- Unused and unassembled
- Includes all original tags and labels
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Candles & Home Fragrances (opened or used)
- Beauty products (for hygiene reasons)
- Custom or personalized furniture items
- Items marked as “Final Sale”
Return & Exchange Process
Step 1: Submit Your Return Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information to process your request quickly.
RETURN/EXCHANGE REQUEST TEMPLATE
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Furniture Bargain Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – wrong size, damaged, not as described, etc.]
Preferred Resolution:
□ Refund to original payment method
□ Exchange for: [Specify product and size/color if applicable]
□ Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Step 2: Wait for Authorization
Our customer service team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.
Step 3: Package and Ship Your Return
Carefully package the item(s) in their original packaging, include all accessories and documentation, and affix the provided return shipping label. For exchanges, please wait for specific instructions.
Step 4: Return Processing
Once we receive your returned item, our quality team will inspect it within 3-5 business days. We will notify you via email once the inspection is complete.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your returned item. The timing of when the funds appear in your account depends on your financial institution:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
- PayPal: 3-5 business days
What’s Refunded?
We refund the full purchase price of returned items. Original shipping fees are non-refundable, except in cases where we sent the wrong item or a defective product.
Exchange Process
Exchanges are subject to product availability. If your desired exchange item is out of stock, we will contact you to discuss alternative options or provide a refund.
Damaged or Defective Items
If your furniture item (such as Bar Stools, Dining Room Sets, or Bedroom Furniture) arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement at no additional cost to you.
Need Help?
Our dedicated customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Store Address: Furniture Bargain Store, 4323 Laurel Lee, Kansas City, US 64106
Thank you for shopping with Furniture Bargain Store. We appreciate your trust in us for your home decor needs and are committed to ensuring your complete satisfaction with every purchase.